1Introduction & Scope of This Policy
ek66 Welcome to the platform. We believe that transparency is the foundation of a trustworthy gaming experience. This privacy policy explains what happens when you ek66-'s website, mobile app, or any of our services, including what information we collect, how we use and protect it, and what rights you have.
This Privacy Policy ek66Applies to all services — including the web browser, Android app, live chat support, email communications, and payment transactions. By using our platform, you are considered to have accepted the terms of this policy.
Good to know: This privacy policy has been written in English for the convenience of Bangladeshi users. However, in the event of any legal dispute, the English version shall prevail. If you have difficulty understanding any part of this policy, please contact our support team.
We may update this policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised, and registered users will be notified by email for any significant changes.
2What Information We Collect
ek66 Only the information necessary to provide you with quality service is collected. We never gather excessive or unnecessary data.
Personally Identifiable Information
- Full name (in both Bengali and English)
- Date of birth (for age verification)
- Email address and mobile number
- Current address and place of residence
- National ID number or passport number (for KYC verification)
Financial Information
- BKash, Nagad, Rocket, or other mobile banking numbers
- Bank account details (where applicable)
- Transaction history & amounts
- Deposit & Withdrawal Records
Technical Information
| Data Type |
What Is Collected |
Reason |
| Device Information |
Device model, OS version, browser |
Ensuring the Right Experience |
| Network Information |
IP address, ISP name |
Security & Geo-location Verification |
| Usage Information |
Login times, pages visited, and session duration |
Service Improvement |
| Gaming Data |
Gaming history, bets placed, and win/loss records |
Ensuring Responsible Gaming |
| Cookie Data |
Preferences and session tokens |
Personalized Experience |
3How We Collect Information
ek66 Data is collected through various methods. Each method is fully transparent and operates on the basis of your consent.
Directly From You
- Registration form: Information you provide when creating your account.
- KYC Verification: Documents submitted to verify identity and address.
- Payment Information: Information provided at the time of deposit or withdrawal.
- Support Contact: Messages you send via live chat or email.
Automatically
- Cookies and web beacons: To personalize your browsing experience.
- Analytics Tools: To monitor and improve service quality.
- Server Logs: For security monitoring and issue resolution.
Our Commitment: We never collect sensitive information without your knowledge or consent. The purpose of every data collection is clearly stated upfront.
4Purpose of Data Use
ek66 Collected data is used exclusively for the purposes listed below and for no other purpose.
- Account Management: Creating, verifying, and maintaining your account.
- Transaction Processing: Managing deposits, withdrawals, and bonuses accurately.
- Ensuring Security: Preventing fraud, money laundering, and unauthorized access.
- Service improvement: Analyzing user experience to improve the platform.
- Personalized Offers: Showing you relevant bonuses and promotions based on your preferences.
- Legal Compliance: Meeting regulatory requirements and reporting obligations.
- Responsible Gaming: Detecting excessive gaming and providing the right support.
- Contact: Sending important updates, security alerts, and providing support.
Your consent is always obtained before any marketing messages are sent. You can turn off marketing emails or notifications at any time from your account settings.
5Data Sharing Policy
ek66 Your personal data is never sold. However, in certain circumstances, limited information may be shared with trusted third parties.
When information may be shared
- Payment Processing: Solely to process transactions with payment gateway providers including bKash, Nagad, and Rocket.
- Game Provider: Third-party game studios receive only the minimum data necessary to operate their games.
- Legal Obligation: In response to a court order or regulatory authority requirement.
- Fraud Prevention: Investigating suspicious activity in cooperation with security agencies.
- Company Restructuring: With new owners in the event of a merger or acquisition.
Important: We have agreements in place with all third parties we share data with, ensuring they use your information solely for the specified purpose and uphold our privacy standards.
6Cookies & Tracking Technologies
ek66 Cookies and similar tracking technologies are used on this website. Cookies are small data files stored in your browser that help enhance your experience.
Types of Cookies
| Cookie Type |
Purpose |
Duration |
Can Be Disabled? |
| Essential Cookies |
Login sessions and security |
Deleted at end of session |
No (Essential) |
| Functional Cookies |
Remembering language and preferences |
1 Year |
Yes |
| Analytics Cookies |
Traffic Analysis |
2 Years |
Yes |
| Marketing Cookies |
Personalized Offers |
30 Days |
Yes |
You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some features to not function properly.
7Data Retention & Security
ek66 Industry-standard security measures are used to keep your data safe. Our servers are hosted in internationally recognized data centers with 24/7 monitoring.
Security Measures
- 256-bit SSL/TLS Encryption: All data transfers are encrypted.
- AES-256 Storage Encryption: All stored sensitive data is encrypted.
- Two-Factor Authentication (2FA): An extra layer of protection for account access.
- Firewall and DDoS Protection: Protecting servers from cyberattacks.
- Regular Security Audits: Regularly audited by independent third-party experts.
- Employee Access Controls: Only authorized personnel have access to your data.
How long your data is retained
- Personal data is retained for as long as your account remains active.
- Even after account closure, data may be retained for up to 5 years where required by law.
- Financial transaction records are retained for 7 years in accordance with regulatory guidelines.
- Marketing data is deleted as soon as consent is withdrawn.
In the event of a data breach: In the event of a data breach ek66 Relevant authorities and affected users will be notified within 72 hours, as required by law.
8Your Rights
ek66As a user, you have full control over your own data. We respect the following rights:
👀
Right to Access
You may request to view the information we hold about you.
✏️
Right to Rectification
Incorrect or outdated information can be updated or corrected.
🗑️
Right to Erasure
Request deletion of your data where no legal obligation requires us to retain it.
⛔
Right to Restrict Processing
You can restrict how your data is used for specific purposes.
📦
Right to Portability
You can export your data in a machine-readable format.
🚷
Right to Object
You can object to marketing or profiling at any time.
To exercise these rights, contact our support team. We will respond within 30 days of receiving your request. For complex requests, this may be extended to a maximum of 60 days, but you will be informed in advance.
9Children's Privacy
ek66 This platform is strictly not intended for anyone under the age of 18. We do not knowingly collect data from minors.
- Age is verified at registration, and anyone under 18 is prevented from creating an account.
- If it comes to our attention that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
- If a parent or guardian believes their child's information is held by us, please contact us immediately.
Caution: Creating an account on behalf of a minor using false information is a punishable offence, and any such account will be forfeited.
10Policy Updates & Contact
ek66 This privacy policy may be updated at any time. Following any changes, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes, we will send a notification to your registered email at least 7 days before the changes take effect. Continued use of the platform after any update will be considered acceptance of the revised policy.
Contact Information
- Email: support@ek66.ws
- Live Chat: Active on the website 24/7
- Response time: Typically within 24 hours
Frequently Asked Questions
No, ek66 never sells or rents your personal data. In limited cases — such as payment processing or legal obligations — minimal data may be shared with third parties, always under strict confidentiality agreements.
Yes, you can request deletion of your data by exercising your "Right to be Forgotten." However, certain data may need to be retained for a specified period due to legal or regulatory requirements. We will take action within 30 days of your request.
All payment information on ek66 is secured with 256-bit SSL encryption. We do not store card details or mobile banking PINs. Payments are processed directly through the respective gateway.
Click the "Unsubscribe" link at the bottom of any marketing email, or update your notification preferences in account settings. You can also contact our support team and they will take action within 24 hours.
The ek66 app does not access your microphone or camera, although camera permission may be requested during KYC verification for document uploads. This permission is optional and can be revoked at any time.